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According to Jamier L. Scott. (2002)^[1], “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.”

I was not thrilled today opening my email …. Subject line stating:  “Thank you for your recent inquire”. I was like…Hmm some sort of scam spammer wanting money from some blankly country. I was interested and wanted to know who this is. I opened it and stared at the company logo….It looked familar. Hmm… I opened the attached .pdf… and then a light came over me.

I remember when I was researching services and products: collaboration tools for all staff. I wanted a portal/email/calendar/room booking all in one based on Microsoft Active Directory Authentication or LDAP type Authentication: which Authenticates all of our staff users thus saves us time and effort creating user/pass systems. The company offered this great web-based portal system that offered all of the things I needed. I wanted to view the demo…..I had to fill out the form and I waited and waited, after about few days… I gave up. Six Months Later I recieve an email.

Hello Brian,

Just recently you requested information about our product — Rendezvous.

Do you still have an interest in learning more about the capabilities of our browser based meeting room management solution? If so, we would be delighted to set up a time for you and your team to view a web demo of Rendezvous.

Also, if you have any questions at this time, please do not hesitate to contact me.

I look forward to hearing from you.

Regards,

xxxxxxxxxxxxxxxxxx
NFS Hospitality Corporation
xxxxxx@nfs-hospitality.com
(xxx) xxx-xxxxx
www.myrendezvous.net

I was really shocked….are you kidding me? After a half of a year to respond do you think you would just let it go? I responded rather quickly and boldly with my business emotion turned on.

Thank you for your reply.

It seems though we are living in 2009. It took over couple months to just receive a request demo account to view your product. I believe that is very unacceptable. What would people say or more like your boss for an example: spent the time to fill-out your Inquiry form and waited over x of time. I hope I my just one of few that has fallen between the cracks of customer service. Pamela, I understand your probably not at fault in this ordeal but I highly mention the issue with your supervisor and find ways to improve your company’s front appearance. Please Forward this copy to your manager and I request a demo of this product immediately. I expect a formal email from your manager also.

Kindly and Highly in Regards,

Brian A. Butters, MOS
Technical Systems Administrator

I was rather disappointed at a management side of view. Customer Service is mainly your storefront view. If you have an entry door with grumpy greeters…. do you really want to do business at that store? If I see someone not responding to a client….they are out of line. Its sad to say that many companies are like this….. some managers do not have to sufficient skills to train employees on behalf of Customer Service or Less and Less Hiring Agents fail at checking a future employee to see whether or not the person is truly fit for the job.

I was happy and felt completed when I got a prompt reply though.

Hello Brian.

Thank you for your feedback. I will be sure to forward your message to my supervisor, Natalie Solarez.  She is out of the office this week on holiday.

You can access the Rendezvous Flash Demo by clicking on the following link: www.myrendezvous.net/demo.html

If you have any questions or would like to schedule a LIVE demonstration you can email me at xxxxxx@nfs-hospitality.com or call me on (xxx) xxxx-xxxx.

I look forward to hearing from you and to being of service to you and your team.

Thank you, Brian.

Best regards,

Pam

This is just a few of many of sad but true events in Customer Service. I decided to look into upper manager style to speak with core powers to preach the Gospel of Customer Service and in hopes to helping the business to achieve goals and not just whine about it. But its just funny…. people’s managers are always on vacation when you request to speak with them?

In the world of internet connection we find the good, the bad, and the ulgy. This post is really good I believe because this is not just pointing to one side of the employment sector. The sector of employment is somewhat unbridged in my point of view. There is HR …….. |and| ……………………………..Employment Seekers. The advancements of Hiring via online has been easier since the portal systems has existed but just in recent years (3 – 5 ).  Users of the internet now are able to quickly and easily be part of the stage instead of the crowd. The problem is that our mass social networks are too huge for employers and they are gated. When an employer post a job title in a job bank. There is literally too many seeker to that job which creates a cumbersome task for the HR department. Should it be the other way around?

The ability to use twitter is easy as pie. My mother can use twitter and your 5 year kid can too! Twitter is considered to be a social network of course but the way it is created works in a different format than other traditional social networks. The other SN sites are like a big pool of people blocked off by friends and people that you know. Twitter is different, this system is created by smaller networks that shares commonality of keywords and easily linked to all of the small networks. The cool feature in Twitter is that your not blocked based on the people you don’t know. The block feature on Twitter is good because you can block user access AFTER you get the chance to view who this user is about.

So trying to tie up what is been said. Twitter is a tool for Employment because Employers can discreetly find that perfect employee for their company without causing stress and fear for the seeker. You are probably wondering how the seeker plays the role in twitter. Simple – They are the meat and the HR departments are the beast to prey on the best. How do we do this? Attraction – You need something that attracts the HR departments. Resumes, contacts and other things that sells yourself. I highly suggest to create a blog that entitles YOU as a seeker and build it as a resume. Start Twittering about your skills and how your skills can play a role in a company. Employers Seek and they shall recieve. It works both ways. Hope this helps someone….somewhere. I love input!

Face it! You have what it take to perform that job. Fear eats our collective self-esteem. We find our words to be like gold hunting and choices become blury! Job Hunting Season is open year-round!

So you might have been laid-off recently or wanting to change the flavor of your career - relax! Stress is killing your ability to focus and shoot! I believe the number one cause not getting the job offers or interview is because of stress. Stress beats us down to the pulp, the drive is gone and our energy has been weakened. Before I will detail out my tips I want to share with you about stress relievers.

Tips on stress relief
1. Water- Drink plenty of it and more! this fuels our brains!
2. Food- You know how to eat right so do it!
3. Sleep-Try to plan on sleeping early at night and early to rise at 6:30 am.
4. Exercise- Sweat out your stress! Make sure you aleast get a sweaty forehead!
5. Alone Time- Pray or other themed events to focus other than your stress

Now your stress free I can now tell you some tips and info that I know about employment.

WIIFT

Whats
In
It
For
Them

As your resume slips onto a HR desk your just a risk and a gamble. Your resume should be all about you and a strong investment for the company your applying to. If you don’t have a resume…get one… if you don’t know how…learn it! Start thinking why you need to work there! The skills and experiences that you have! Learn all you can about the business and know how to represent the company as if you were an employee there.

Network with people and never focus on one job! There is an old saying “Never put all your eggs in one basket” and I think it is fair to say it here. With the usage of the Internet our Networking spectrum is quite larger than it used to be. Forums, Twitter, Craigslist, Online Job banks, Facebook Marketplace, Myspace Jobs, and company websites offering positions. Be committed.

Four A’s to remember
Aptitude- What you like to do and what your good at!
Attitude- How you act depends on your attitude!
Appearance- Are you dressed proper for the job?
Attendance- Be where you say your be and 15 minutes early!

When you think about these you automatically think in that list order but when employer see it the other way so make sure your list is fulfilled in the 4 A’s.

Sometime next week I will be blogging about interviewing and how to avoid those hard questions!